Privacy Policy

Personal information we collect

• Contact details you provide (e.g., email, name, message content) when you contact us or subscribe.
• Account/guest identifiers if you create or use an account (e.g., username, internal IDs, preferences).
• Device and usage data such as IP address, browser type, pages viewed, timestamps, referring URLs, and approximate location derived from IP.
• Cookies and similar technologies used for site functionality, analytics, and advertising measurement (where enabled).

How we use personal information

• Provide, operate, and improve our website and services.
• Respond to enquiries and provide support.
• Send service messages and, where you opt in, marketing communications (you can unsubscribe at any time).
• Analytics, fraud/security monitoring, and to maintain the safety and integrity of our systems.
• Comply with legal obligations and enforce our terms.

Sharing and disclosures

We may disclose personal information to:

• Service providers (e.g., hosting, email delivery, analytics, customer support) who process information on our instructions.
• Advertising/measurement partners where cookies are enabled, to measure and improve campaigns and manage frequency.
• Regulators, law enforcement, courts, or advisers where required or permitted by law.

We do not sell personal information in the ordinary meaning of “sell”.

International transfers

Some service providers may store or process information outside Australia (for example, in the United States or other regions). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs (such as contractual safeguards and vendor due diligence).

Retention and security

We keep personal information only for as long as needed for the purposes described above, unless a longer period is required by law. We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure.

Your choices and rights (AU)

• Access & correction: you may request access to, or correction of, personal information we hold about you.
• Marketing: opt out via unsubscribe links or by contacting us.
• Cookies: you can control cookies via your browser settings and, where available, our consent controls (note: blocking some cookies may affect site features).

To make a request, contact us using the details below. We may need to verify your identity before responding.

Contact and complaints

If you have a privacy complaint, please contact us first and we will respond within a reasonable time. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Last updated: 30 May 2026